Our warehouse is in the United States. Our products are currently only shipped to the United States.

Please allow 3-5 business days for your order to be packed and ready to ship. Delivery time is about 5-10 business days. During holidays and peak promotions, order processing times may be longer.

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may also email us at service@switlife.com to find out more information about your order.

You'll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also login to your Switlife.com account to check your order status at any time. You can check your order history to get your tracking information, or contact us here and we'll be happy to help.

You can cancel your order before we ship it, please contact customer service(Service@switlife.com) as soon as possible. Orders cannot be cancelled after the goods have been dispatched.

We provide free returns as long as the return has met the criteria. You have 30 days from the date the item was delivered to return your goods. Learn more about our returns policy.