Where do you ship to?
Our products are currently only shipped to the United States.
How much does shipping cost?
We offer free standard shipping on orders over $69 and for orders less than $69 the shipping fee is $5.99.
When should I expect my order to be shipped?
Please allow 3-5 business days for your order to be packed and ready to ship. We will do our best to send your order out as soon as possible! During holidays and peak promotions, order processing times may be longer. Once a product has been shipped, you will receive a confirmation email with product tracking information.
What is the estimated delivery time?
Delivery time is about 5-10 business days. Delivery times are estimates and start from the ship date, not the order date. Delivery times are for reference only and are subject to your order acceptance and approval. It may take longer than expected due to invalid addresses, customs clearance procedures, force majeure such as COVID-19 or other reasons.
If the package is not delivered in time, please send an email to email@example.com within 1 month of shipment. Our representative will get back to you within 24 hours.
How do I track my order?
You'll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also login to your Switlife.com account to check your order status at any time. You can check your order history to get your tracking information, or contact us here and we'll be happy to help.
How do I cancel my order?
If you need to cancel your order, please notify us by email(firstname.lastname@example.org) within two days after placing the order and we'll do our best to help you cancel the order. If the package was already shipped out, unfortunately, we cannot cancel it.
What if my package is lost or stolen?
We cannot be held responsible for stolen or lost packages. However in the event that your package was lost, we can help you file a claim with carrier to report your lost shipment.
- Transit times are estimates and cannot be guaranteed.
- We are not responsible for any additional charges, taxes or time incurred by customs. Additional information regarding customs can be found by contacting your local postal service.
- USPS has announced potential postal delays beginning October 1, 2021. We will monitor this impact and we will do our very best expedite all deliveries.